Content Engagement: what is and the best hacks to increase it
No matter your business’s type or size: if you look for the best strategies to maximize your results, you will come across Content Marketing.
It’s an approach that focuses on producing qualified and persona-friendly materials in order to attract visitors to your digital channels.
The strategy has proven effectiveness and is extremely flexible, allowing different formats and enabling creativity.
However, it doesn’t work without understanding some of its fundamental concepts and learning how to measure its results. And for that, we need to talk about Content Engagement.
Every digital marketer must know the importance of producing content with high engagement potential. More than that, they must know how to introduce it in their strategy and learn tactics to encourage leads to engage with brand materials.
With that in mind, we will use this text to answer:
- What is Content Engagement?
- How to measure Content Engagement?
- How to use it in your strategy?
- What are the best hacks to improve Content Engagement?
Keep on reading!
What is Content Engagement?
Content Engagement is the term used to refer, in a global way, to users’ actions when interacting with a content.
From this principle, it is possible to track and monitor how the materials you put on the internet reach the consumer you want.
We can see Content Engagement as a signal sent by the user, informing that, in some way, the content in question was relevant in their experience. The way this signal is sent varies according to the channel.
On Instagram, for example, the follower can like, comment, or share a post. They can also respond to polls in Stories or react to a video on IGTV.
By doing any of these actions, the person starts a dialogue with the brand and, above all, indicates that they are interested in more content like that.
Apart from social media interactions, sharing posts, other very common types of engagement are clicking on links and commenting on blogs.
Of course, depending on your strategy’s objectives, some sorts of engagement are more relevant than others.
The central point here is that this movement generates a connection between the brand and the consumer, even in a subtle way. Unconsciously, the person starts to associate the company with the value generated by the content experience, creating extremely loyal and lasting relationships.
Moreover, we can not leave aside the matter of algorithms that organize the content on the internet, which seeks to display only the materials most appropriate to the user in question.
Thus, when engaging with a post of your brand, the consumer signals to Google, for example, that they would like to see that kind of content more often.
This way, it becomes clear how Content Engagement is a fundamental asset for SEO strategies, which seek to position the company’s materials in the first positions of search engines.
However, it is essential to notice that this must not be the only aspect taken into account in your strategy.
Currently, Content Engagement has a much more relevant role in the buyer’s journey itself. The modern consumer prioritizes transactions with brands that offer experiences that they consider to be qualified.
This way, it is necessary to go beyond the techniques that simply seeks to meet the algorithm’s requirements. The focus should be on the user experience itself.
After all, the more the consumer enjoys your content, the more they will return to your channels.
This need to create original and engaging content — to attract and retain the consumer — has made new trends emerge. Today, a Content Marketing top strategy includes a lot of interactive materials and unique experiences.
Interactive marketing and live experiences are examples of approaches that create extremely engaging situations for consumers, generate data that optimize strategy, and position the brand as an authority on the subject.
Do you think your content strategy is efficient enough, or do you think there is room for improvement?
It’s impossible to give the right answer to that without properly measuring your engagement rates. To learn more about this, proceed to the next topic.
How to measure Content Engagement?
The key to the success of any content strategy is its permanent monitoring.
From a data-based culture, it is possible to identify ways to optimize the strategy by fixing a problem or introducing new techniques.
Therefore, to do this effectively, it is necessary to work with tools that enable data collection and analysis, such as Google Analytics. With them, you can access important information about users’ interactions with your materials, but you need to know what you are looking for.
On websites, for example, one of the most relevant engagement metrics is the average time spent on page, provided by Analytics.
It indicates, on average, how much time users spend on each page of your site. If the time is too short, your content is not compelling enough.
With this data in hand, you can compare your top performer pages and find the elements that make their success possible, replicating them strategically.
If we are talking about a blog, you may well notice that pages containing images, videos, and other visual elements achieve better results than others.
Another KPI that should receive great attention is the exit rate of your pages. Different reasons may lead the visitor to leave your website, but an exit rate that is too high may indicate that this specific content is failing in the mission of keeping the user engaged.
The goal is, after all, to maintain a high level of internal traffic, which occurs when the user consumes several contents in sequence.
This situation shows that your strategy is having an effect in creating a positive connection with your lead.
Social media engagement
Although creating a website for your agency is fundamental, you need to be present in other channels, such as social media. They are excellent channels to expand your reach and engage your audience using a variety of post formats.
Besides, they are excellent for measuring your content engagement.
Instagram, Facebook, Twitter, LinkedIn: all these platforms feature their own analysis tools, which generate relevant data on consumer behavior.
When analyzing a specific post, you can see how many (and which) actions were taken from it.
When analyzing your social media contents’ engagement, remember that each of them has its own characteristics.
On Facebook, for example, a like in a post is an engagement action usually dismissed by most marketers. This is because many people like posts on this network without actually consuming them.
That’s why, for companies that work with a Facebook-focused strategy, it makes much more sense to track the number of times a content has been shared.
How to use it in your strategy?
After measuring your Content Engagement, it’s time to apply the information collected to improve the results of your strategy.
The simplest way to achieve this is by identifying standards in successful materials.
As we have said, content that presents visual resources usually performs better, but, during the analysis process, you will notice other characteristics that stand out from the others.
Contents that bring interactivity elements, for example, tend to be much more engaging than static contents.
By perceiving these patterns, you can optimize your other contents to make them more appropriate to your consumers.
To make the whole process more solid, be sure to use A/B tests. They allow you to compare the variables of your content, making clear which options are more appropriate.
Imagine that you are planning an email marketing campaign to announce a new item in your e-commerce.
In this case, the content is the email message, and your goal is to make the recipient click on the link and visit your virtual store, right? But how do you ensure the best approach?
By running A/B tests, you can test different versions of the same content and identify the most appropriate.
Should the title be more or less formal? Should you use gifs in your message? How should the design be? What kind of CTA has more chances to convert the buyer persona?
Measuring and applying improvements to your content is a long process, but it brings extraordinary results.
With the application of the best techniques, it is possible to boost your Content Engagement and generate an audience increasingly involved with your brand. Read on to learn more!
What are the best hacks to improve Content Engagement
The content you create faces a vast competition on the internet, right? But don’t worry!
With a solid strategy, it’s viable to spotlight your brand and become a reference in your niche.
For this, it is necessary to understand how the consumer thinks and encourage their engagement.
Build trust around the brand
In the current market model, the client is at the top of the hierarchy. They have the power to choose between several options when searching for a product on Google, for example.
In this decision process, one thing that the user takes into consideration is the brand reputation.
So it is important to invest in branding efforts to build trust around your business.
A Content Marketing strategy can be effective in this sense, as long as you can position yourself as the subject’s authority. The idea is not to promote the service itself but to show that the client can count on you.
So, you should consistently produce quality content, making the public get used to your brand, your visual identity, and your channels.
This way, when seeing your content on the internet, the user will have more reasons to consume it.
Know your audience
The internet audience is vast and diverse, making it impossible to please everyone.
Therefore, your content production should be focused on the audience that is really important to your company: the people with the potential to become clients. That’s why it’s essential to define a buyer persona.
The persona is a character created to represent your ideal consumer and serves as a guide for strategic decisions on your content production.
The persona’s attributes must be taken into account when deciding the channels you will occupy, the style of language you will use, etc.
This way, you will provide experiences with great value to the consumer, boosting their will to engage.
Offer quality experiences
More and more, the production of content on the internet focuses on creating experiences.
Take as an example the various live performances that became famous during the period of isolation due to Covid-19. Many brands have sponsored these virtual events to engage their followers on social networks.
By the way, this kind of live experience is a very strong trend in the digital environment. More connected, the modern internet user searches for new information practically all the time.
This situation leads many companies to invest in live blogging tools to ensure higher engagement rates.
Another interesting idea is to hold other types of events over the internet, such as lectures, courses, interviews, etc.
With a good live stream tool, you can gather a huge audience in an environment extremely favorable to engagement.
Use interactive content
Finally, be sure to invest in interactive content across your different channels.
Besides being excellent for educating the buyer persona, collecting customer data, and boosting your sales, the interactive materials achieve incredible engagement rates. After all, they are designed around the stimulus to interaction.
Think, for example, in an ebook. In the traditional format, the reader consumes all the content without interacting with it in any way. It’s a one-way conversation.
Want an example? Take a look at this SalesForce ebook. Notice how, from a rich, concise design, the material offers an interactive user experience, allowing the reader to choose the order of reading and navigate through the document with greater freedom.
Content Engagement is a central piece in any internet marketing strategy. If you can measure, analyze, and optimize your engagement rates, you will considerably increase your company’s potential. To do so, be sure to take advantage of the tips we’ve passed in this text.